Paterson & Veal is a progressive real estate company that operates with a purpose in Ballarat and its surrounding areas.

Fiercely independent as well as local; we have no desire to be aligned with a franchise conglomerate. Our loyalty base is here in Ballarat and we take our instructions from our clients – not from a head office located in another part of the nation.

We have a strong vision to establish ourselves as one of the region’s leading brands and agency of choice for buyers and sellers of real estate and our journey has already begun. Now we are seeking to recruit members from the real estate fraternity to partner with us as we outwork our vision.

Would you like to embark on this journey with a business that pursues exemplary standards?

If so, you’ll need to know that Paterson & Veal has a particularly high expectation of itself in terms of service delivery and producing successful outcomes for our clients.

To that end, we are creating positions on our team for the beginning agents who may have less than 12 months experience in the industry, through to those agents who are more seasoned, career professionals.

The right people, including career-minded real estate professionals are harder to find; however, we believe that “like attracts like” and when we find an agent with the right character attributes, attitude and personality needed to deliver the results that our clients have come to expect, we believe that it to be a long-term relationship.

We know that the reputation of an agency rises and falls on the shoulders of its individuals, so we are very patient and prepared to wait until the right calibre of people make themselves known to us.

Our team members will be immersed in a positive work environment where they will be treated with the utmost respect, trained in the Paterson & Veal way and given every opportunity to grow, experience success, prosper and be well remunerated. Furthermore, none of our pay structures revolve around a retainer. We don’t agree with the “pay-back” at the end of the month philosophy – once you have been paid you are paid.

Before we even catch up for a chat over a coffee, please be advised that to gain acceptance on the Paterson & Veal team, our members need to meet exacting standards, such as a desire or ability to:

  • pursue excellence as a minimum standard, because this is known as our hallmark by all past, current and future clients
  • deliver exemplary service to our clientele – all the time
  • always do what we say we will do – our “yes” means yes and our “no” means no
  • return all missed phone calls at our earliest convenience
  • respect punctuality and be on time for our appointments. If we have been unavoidably held up by a previous engagement we will call the client to let them know
  • provide prompt feed-back and communicate clearly and frequently with our vendors and purchasers by phone or in writing
  • relentlessly pursue the next home for our buyers
  • commit to liaise with a buyer who has missed out on a property by offering a status update on the progress of a contract for the home that has sold as well as offer recommendations of other homes that are still available for sale
  • proof-read all of our written communications before sending them
  • scour our database and the marketplace at large in order to find a buyer for our vendors’ homes
  • treat the other person as we would expect to be treated ourselves, thereby protecting both our clients as well as ourselves from impropriety and allowing us to live our business and private lives with an under-pinning that cannot be shaken.
If you can place a tick beside each of these elements, not only will the real estate industry at large welcome you with open arms, but we’d also like to catch up sometime, so please give us a call.

 

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