See what our clients are saying about our service

Luke and Angela were thorough and professional at all times and worked very hard to secure a sale for me. After a few false starts, we were successful and they were tireless in their efforts.

Amanda Johnson

Armstrong Street, Soldier's Hill

Gabrielle & I would like to take this opportunity to express our sincere appreciation to Luke Veal for the caring & professional manner in which he oversaw the sale of our property in Mount Clear. Although we had intended to canvas a number of real estate agents/firms, we were so impressed with our initial meeting with Luke, that we looked no further. From our first meeting, we felt that we were in “good hands”. Luke was willing to not only offer an objective opinion but also sought to incorporate our thoughts and opinions into our sales objectives. This included discussion into sales strategies, advertising, pricing and presentation. Within a negotiated time frame, our property had been photographed, advertising sign displayed and an impressive presentation launched on the Internet. Luke also explained that his company worked as a sales team and that all agents would inspect the property and be well versed by himself with regard to our sales objectives. Whenever an inspection was arranged, the visiting member of the sales team left a visiting card which was complimented by appropriate feedback. We were pleased to be able to rely upon Luke as our representative during these preliminary phases of the sale and always found his feedback to be of an informed nature. Most impressive of all, was the fact that within a very short time frame (three and a half weeks), the property was sold at a most attractive price. Gabrielle’s family comes from a prominent Ballarat real estate background and she would like to compliment Luke and his team for their work. Over the years we have been involved in a number of property sales and purchases and can say without qualification, that this has been the easiest and most professional sale in which we have been involved.

Andrew & Gabrielle Fyfe

Melvyn Crescent, Mt Clear

I take this time to send a very well appreciated thank you personally from both Pete and myself. The genuine passion you have for your clients, fair, up front and honest approach to your business is a rarity. Just one of very few true professionals we have had a relief to come across during such a very stressful time for us. Best wishes with everything and thank you once again for your efforts.

Ange & Pete

Brad and I would like to formally thank Paterson and Veal for the outstanding service provided when we sold our house in Buninyong this year. I would like to be specific. 

From the initial meeting with Luke to our final sign off and the handing over of the keys of our much loved home the experience was positive and rewarding. 

Brad and I achieved our goal which was to downsize to be closer to our family in Melbourne. Luke was understanding and considerate. He responded favourably to our requests and more importantly listened carefully to our concerns. A positive experience coupled with an outstanding outcome. 

We would also like to mention the photographic record which you provided Angela. Again, a positive experience and a most professional outcome. 

Thank you and warmest regards, 

Brad and May Smith

111 Elizabeth Street, Buninyong

My husband and I recently purchased a property through Paterson Veal. We dealt with Luke and his team, and were impressed at every step of the way by their professionalism and integrity. Luke was a pleasure to deal with, and always had the time to answer our questions thoroughly. I would highly recommend Luke and the Paterson Veal team to anyone who is interested in buying or selling a property. We were also pleased to know that we were dealing with a local Ballarat business. Thanks again to Paterson Veal! 

Christina and Sean 

406 Ligar Street, Soldiers Hill

We found Luke and Angela to be very professional in their approach to the sale of our property. Their attention to detail was very pleasing and their enthusiasm was infectious. We felt confident in dealing with them and in their ability to present and sell the home. Their advice was sound, and we were happy to find that our house sold so quickly. We would have no reservations in recommending them to anyone wanting to buy or sell in the Ballarat area. They would be hard to beat!

Christine and John Marriner

Boak Avenue, Mt Helen

Just wanted to say that when Shane and I set out house hunting in January 2017, we were contacting many real estate agents to access as many homes as possible, to give us an idea of what we could afford and what suited our requirements. Struggling to find anything that was suitable (and an agent who was interested), we came across a house on the internet that was listed with Paterson & Veal. I rang Luke and he arranged for us to see the house that day. We were impressed already. Upon meeting Luke for the first time, at the house, we knew we had found a great agent. He was on time and so friendly. He was so helpful with any questions we had and so patient with us as we looked around. We fell in love with the house and wanted to purchase it. Luke was amazing. He guided us through the process and he was always just a phone call away. What we didn't realise was that it was holiday time yet Luke was always available. We were able to inspect the house upon request at different times throughout the purchase process. Luke communicated with us constantly and we never felt out of the loop. On settlement date, when we collected the keys from Luke at his office, we were introduced to all the staff and we were made to feel so welcome. Everyone was so friendly.  We now live in our lovely home thanks to Luke and the staff at Paterson & Veal. Should we ever purchase another home, Paterson & Veal will certainly be our Real Estate Agent, and we would highly recommend them to anyone who wants personal honest service.

Christine and Shane

McAuley Drive, Brown Hill

Would like to thank both Luke and Angela for their efforts in selling our property. You dedication to your profession made things easy for us. Unfortunately, our circumstance was not as straight forward as it should have been. There were many hurdles throughout the selling process. However, you made things easy as possible to deal with. We had out doubts that the property would sell as promptly as Luke said it would. Turns out he was right! We would highly recommend Luke Veal to anyone looking at selling their property.

Daniel Quirk & Jade O’Brian


Both my sister and I would like to express our thanks and gratitude in the way Luke Veal helped us with the purchase of 17 Errard Street South, Ballarat central. We both were rather daunted by the thought of moving interstate as we are both quite elderly now. Luke is certainly a gentleman who inspires one with confidence on first meeting him. He anticipates ones real estate needs and acts accordingly with extreme efficiency. Luke certainly made such a daunting procedure so much easier. He is a thorough gentleman and drove my sister to a solicitor, Mr Curwen Walker, introduced them and after the business was completed drove Deirdre back to Craig’s Royal Hotel. We would both not hesitate to recommend Luke to anyone because of his intelligent and super-efficient manner in handling any real estate deals. He has impressed us greatly and we have come to view Luke most favourably.

David & Deirdre Loorham

Errard Street, Ballarat

Just like to say, Thank you to both of you for helping make the sale of our property as smooth, quick and trouble free as possible – what a great team! We will recommend you both to anyone, needing a reliable agent. Thank you.

Dean & Debbie McMillan

Watson Drive, Mount Pleasant

Ian and I would like to say a HUGE thank you to you for your tireless efforts to find us a house. The wait was all worth it - we LOVE our new home. After less than a fortnight, we already feel as though we have been here for years! We are so glad to have bought our new home through you Luke. We began our search for a house from our base in Melbourne but how much better it has been dealing with a local! From our first meeting you established a clear idea of what we were looking for and where we’d like to be, and - unlike other agencies (!) - didn’t constantly drag us to properties that were unsuited to our needs or ‘out of our reach’ financially. You would begin a home-viewing with a guided ‘walk-through’, highlighting the key features of the house in question, but then always allow us time on our own to ‘digest’ the information. You then followed up with a de-brief about the house’s suitability for us, never using this to talk us into an unsuitable house but to further refine our search. And you were right; there was a house out there with our name on it! We really appreciate your ethical, organised approach. Receiving your e-mail each week was excellent, too. It not only alerted us to what was new on the market but each week we knew you were still looking for us - and a quick call or text from us would see us through the property. Too many other agents would show us to one or two properties never to be heard from again! Once we had settled on our new home, ‘sealing the deal’ and settlement were made easy with yours and Angela’s ongoing support and attention to detail. We moved into our new home knowing how everything worked and with all services connected and ready to go. Your checklist was an invaluable help. We cannot commend you more highly to potential buyers. Your local knowledge, organised, honest and affable ways made our hunt for a home so much easier.

Glenice & Ian Warner

Victoria Avenue, Lake Wendouree

I am writing to you to give some very positive feedback on Luke Veal. Luke handled all of the interaction between myself and the vendor on the purchase of 10 Lawrie drive Alfredton and I was most impressed with the way he conducted himself. It should be noted that this was not his listing yet this was seamless to us as purchasers. I am personally critical at times of estate agents who have difficulty in treading the line between their responsibilities to the vendor and the need to negotiate a sale however in Luke’s case he has shown a high level of integrity, knowledge and wisdom. I would recommend him to anyone who is seeking a quality agent to represent them in the sale of their home.

Ian Wakefield

Lawrie Drive, Alfredton

We have been pleased with the service provided by Angela and Luke. We have found them to be professional, courteous and thorough. The house sale experience went well and we were kept informed throughout the entire process. If we were to sell again we would consider an auction next time. Many thanks to Angela and Luke.

Jason & Brenda Carey

Black Hill

Thank you Luke for your assistance with purchasing our home in Ballarat North. You were an absolute pleasure to deal with your courteous and professional manner was refreshing. We both look forward to dealing with you again in the near future.

Jason & Brenden Constable

Howitt Street, Ballarat North

Luke listened to what we wanted regarding price, for both the sale of our home in Herriott Street and the block in Scott Street. We really appreciated the feedback we had from him and the understanding he gave us, in what, for us at least, was a really stressful time, as we didn`t want to sell our home. We really thank you all at Paterson & Veal for the work you did on our behalf.

Jenny & Sam Barton

1 Herriott Street, Buninyong

I would like to express my thanks to Luke and Angela. From start to finish they made the house buying process an easy one. I found my house on Luke’s email mag so I saw it before most people would have seen it on the internet or in The Courier which definitely gave me the advantage. Both Luke and Angela kept me up to date on everything that needed to be done or was being done behind the scenes so I didn’t feel lost or out of the loop at any time. I had a few hiccups after I moved in but even though their job had been done, they both helped me to try to sort these things out as quickly and as easily as possible. Very friendly and very professional. I would recommend them to anyone wishing to buy or sell a house.

Jo Fowler

Geelong Road, Canadian

Having recently purchased a property through Luke Veal, I have no hesitation in recommending his professional services to any future vendor or buyer in the real estate market.  Throughout all negotiations Luke conducted himself in a most courteous, professional and caring manner.  His experience proved he is an individual market leader in knowing how to manage the outcome which is best for both vendor and buyer in such a competitive industry.  Thank you Luke, for making my experience such a pleasant one with the processes being carried through efficiently and with great expertise. 


306 Drummond Street North, Ballarat

Heather and I have great pleasure in thanking Luke Veal and Angela Hayward for their dedication and professionalism in the sale of our home at 432 Joseph Street Ballarat and Buninyong of our purchase of our new home at Durham Lead. We would not hesitate in recommending them to anyone buying or selling their homes. We found your services to be of a very high standard. Thank you very much. We love our new home.

John & Heather Markovic

Joseph Street, Canadian

We chose Paterson & Veal through personal connection as our listing agent, and we wanted a firm that knows the local market very well.

Luke provided great customer feedback and was always prepared to act on our behalf. We preferred the method of regular weekend inspections which Luke suggested rather than impromptu individual viewings and we were happy with the response. Despite taking longer than we anticipated to sell, we achieved a great outcome.

Luke has a very calm and optimistic outlook which is very reassuring. We trust Luke and the firm, which we know has secured a reputable and trustworthy reputation in the community and this counts a lot.

We wish Luke and the firm all the more success for the future.

Thanks Luke,

John and Nicki Laursen

The Terrace, Alfredton

We have found the communications between Luke Veal & Angela Hayward particularly encouraging, professional and friendly. We were not left to wonder what is happening with our property. Luke has kept us up to date with aspects of the property selling, buyers, prices, inspections and feedback. We have appreciated the constant communication with us via the telephone and in person. Luke’s presentation at our home of how and what to expect from him as our agent was excellent. We felt comfortable and trusted him with his knowledge to sell the home. We are very pleased with the result of the sale of our home and will certainly use the services of Luke Veal & Angela Hayward in the future. We will certainly recommend them to our friends and families. To Luke and Angela, we thank you both for an excellent result, excellent service and prompt facilitation of documents. We wish you well and may you sell more and more homes in the future. We are pretty sure you will have many, many more happy smiling clients.

Joseph & Cynthia Napoli

Eureka Gardens, Eureka

Luke Veal was very helpful in all ways. He was extremely professional and obliging. Nothing was too much trouble. He kept me well informed on any developments on the property even if they weren’t going to lead to anything. I always knew what was happening. I would highly recommend him to anyone that was looking for a helpful and reliable agent to sell their property. Thank you very much it has been a pleasure dealing with you.

Leonie & Allan

Daphne Street, Wendouree

We recently purchased a home through Luke Veal and found his communication and service exceptional. From the first phone call to arrange an inspection to the settlement of the property, Luke kept in contact, talked us through the process and was flexible in all aspects of the purchase. He was considerate, easy going and even went out of his way to accommodate appointments around our work and children. We would not hesitate to recommend Luke for Buying or Selling a home and cannot thank him enough for his support. We are very happy with our new home. Thanks Luke.

M & A Stewart

8 Sierra Drive, Cardigan

Dear Luke, A sincere thankyou for your assistance in our purchase. In what was a very emotional and stressful time for us, moving from an urban environment, where we had enjoyed living for the past 35 years, we appreciated the time you gave when we asked for instructions and answers to our queries, making the transition easier. We are pleased with the property - as you assured as we would be and gradually settling in. Once again, many thanks to yourself and your team.

Maxwell & Margaret

Lake Gardens

We recently purchased an investment property through your company and we would have no hesitation in dealing with them again. The sales staff were pleasant and followed through on their promises. Other companies we have dealt with recently were not so reliable. For example, promised phone calls were not received and so they lost our business and subsequently a possible sale. Business manager, Angela Hayward was incredibly helpful and nothing was too much trouble. She is a terrific asset to the company and deserves a pay rise.

Michelle & Craig Robertson

Norman Street, Wendouree

We had our property appraised by Luke and Angela and against our better judgement listed with another agent. 60 days went past and no sale. We called Luke and Angela back and they were happy to take on the property. We cannot speak highly enough of our experience with Luke and Angela; they were so professional to deal with and easily delivered what they promised. We were always kept up to date and they helped us with advice on a sensible price etc. We would have no hesitation to use Luke again or recommend their team to others.

Natalie & Shawn Firebrace

Canadian Crescent, Canadian

I just want to say that I was impressed with the service provided by Luke Veal and Angela Hayward in the sale of my property of 603 Eureka Street Ballarat. I chose Luke and Angela to sell my home based on their solid work ethics, reliability and great communication. My sale went smoothly and I was always updated throughout the process. I have no hesitation in recommending these guys in the sale of your property. Thanks a lot Luke and Angela.

Nathan Cue

Eureka Street, Ballarat East

Our house was sold recently by Luke Veal and we would be happy to recommend him to prospective vendors. He was professional at all times and kept us well informed. We felt that our house sold for a fair price and we were glad that Luke had not suggested a price that was either too high or too low. The photos taken of the house were very good and Luke inspired our confidence.

Noel Nuttall

Landsborough Street, Ballarat North

We would like to thank all at Paterson & Veal for the wonderful service we were given during the sale of our property, we were very pleased with the outcome.

Thanks to Luke & Tim.

Regards from very impressed clients

Pam & Russ Davy

2 Eureka Gardens, Ballarat East

I began the process of selling my property by calling a handful of sales staff from different estate agencies with differing costs and different offers. Luke Veal is one agent I initially contacted but I chose to go with another estate agent. I didn’t feel terribly comfortable with them but chose to go with them initially because they didn’t charge advertising costs. The first issue was they didn’t fill out their own commission contract correctly and undercharged me their sum they would receive should the property sell. They became aware of this and from day one to day 90 of the exclusive sales rights of the property I felt the property didn’t receive the effort from the estate agent due to their own miscalculations. After the 90 days I called Luke Veal back to discuss the possibility of him taking on the property after no luck in the previous 90 days with the other estate agent. From the outset after the using the previous agent, Luke was honest and acted with integrity, he was open about the reservations he held about taking on my property that had no movement after a previous agent had it on their books. Luke’s professionalism made me comfortable and confident in the sales process. During the process Luke was very easy to communicate with professionally, he was always keen and positive and honest about the progress or lack of progress he had with interest in my property. He advised me upcoming advertising opportunities and open for inspections. The sale process of the property was an instance showed Luke’s extreme professionalism and experience, he kept me up to date and never once made me feel left out of the process. I wish I had have opted for Luke at the beginning when I decided to sell my property.

Paul Taylor

Lyons Street, Ballarat

Dear Luke, We are writing this letter to thank you for co-ordinating the sale of our 2 properties in Ballarat. The overall experience, from the first contact to the finalisation of the sales, was extremely positive and professional in all aspects. The level of communication was excellent and we felt confident throughout the process that a positive outcome would be achieved, which it ultimately was. Having Angela Hayward assisting you is a great benefit to the company. Angela’s communication kept us up to date on different aspects of the process, which was also greatly appreciated. Overall, we are extremely satisfied with the experience, and would recommend you to other potential buyers and sellers as a thorough professional.

Peter & Deanna Osmam

Mauger St & Balaclava St

We were very pleased with the advice we received in relation to selling an investment property.  The approach Luke recommended was successful and a quick well priced sale followed. We couldn't have been more satisfied.

Peter & Judy

840 Barkly Street, Mt Pleasant

Thanks Ange and of course Luke regarding the sale of my Lake Gardens home and the purchase of Humffray Street; it was great working with you both!

Thank you for the great advice to prepare my home for sale - it may have not sold as quickly if I hadn't listened and acted on your advice! And in regard to my purchase of Humffray Street - all cool with the service and help Luke provided during inspection and of course the follow up was appreciated! It was made a lot easier for me with your efficiency and good advice and prompt emails and texts and phone calls Thank you both; I will recommend you! Cheers, see you round,

Phil Johnstone

2 Elmstone Lane, Lake Gardens

We had been looking in Melbourne for an investment property for several months. Our focus changed to the Ballarat market as we felt we are getting better value for money in this market. Luke Veal sent us his weekly listings and from this great service we were able to meet at a property we liked. We really appreciated Luke’s calm approach, his prompt communication that allowed us to be kept well informed throughout the pre-sale and purchase process. We cannot be happier with our new investment property and hopefully will be able to purchase another Ballarat property. I now send the weekly listing email to several of my Melbourne friends.

Roger Meulan

Clyde Street, Soldier's Hill

From the moment we met Luke we knew we could relax. Luke’s professionalism and knowledge made the sale of our house amazingly quick and stress free. This combined with Angela’s efficiency, we had nothing to worry about. We were very impressed with the advertising campaign and relieved to be in such good hands. We would recommend anyone buying or selling a home to deal directly with this great team.

Rosemary & Tony

Guiding Court, Sebastopol

We would like to say thank you very much for the excellent service you provided in selling our property and a very, very big thank you to Luke Veal for his hard work and excellent customer service.
We would have no hesitation in recommending Luke and his team to anyone looking to sell or buy a property. We would also like to thank Angela Hayward for the work she has done in helping to sell our property. Once again Luke Veal is a great estate agent and we wish him all the very best for the future.

Simon & Judy Potter

Eureka Gardens, Eureka

It has been a great pleasure using Luke Veal to sell my home. From day one he was professional and friendly, I was treated with dignity and respect though out the whole process. As promised Luke would always follow things up and get back to me and if he couldn’t then Angela always did. It was my first home I have sold and the process for me was a pleasurable, enjoyable, stress free one and I credit that to Luke and Angela. I am so thankful Luke was my sales Consultant and I would definitely use him again in the future.

Tabyta Djuga

Macarthur Park Boulevard

The purchase of our home went very quick to the point that we inspected the house on Thursday afternoon 3rd March and we moved in on Friday 25th March. Luke Veal because of his emails to prospective clients enabled us to act quickly and inspect the property. Luke handled the sale and transition very professionally and we thank Luke for his time over the last few weeks and look forward to living in our new home for many years to come.

Theo & Hendrika Thomas

Delaney Drive, Macarthur Park

I just wanted to send you this note to thank you for your work in helping us buy and sell for mum. It has all worked out extremely well, and mum is very happy in her new abode and I am happy to be able to visit her much more regularly. Your professionalism, and more importantly, the approach you took with building a rapport with mum, was greatly appreciated. 
Could you also please pass on my sincere thanks to Ange who was terrific to work with as well?

Tony Diamond

Ripon Street, Ballarat

On the recent sale of our property we were very happy with the expertise of Luke Veal and Angela Hayward. Luke was professional in his approach and sale of the property. Contact with the office was made pleasant and professional by Angela. All together the sale was quick and professional.

Vicki & Barry

On deciding to sell our home we contacted two real estate firms. After consultation with representatives of both firms we made the decision to have our sale handled by Luke Veal. He presented his marketing plan which was very detailed and covered all aspects relating to the sale. He was totally professional and enthusiastic. Angela Hayward also showed great professionalism and we were kept up-to-date with every detail of the sale by her. We would recommend Luke and Angela and their team to all potential customers.

Vincent & Susan

Vickers St, Sebastopol

It has been such a pleasure to deal with such a professional agency. From our first dealings with Luke Veal and Angela Hayward right through our sale campaign we have endured a very professional, passionate, considerate and honest sales team. Thank-you Luke and Angela! Continuous feedback, support and such integrity on every conversation and meeting. We will definitely be recommending Luke and Angela and their team to our family and friends and we will definitely be using you again in the future. Thank-you!

Wayne & Belinda Williams

Humffray St Nth, Brown Hill

We auditioned two agents for the job but chose Luke Veal. Following two meetings with him; first last October and second, early January and, because Luke seemed more committed, earnest, accommodating and business-like. And we were not disappointed. Luke and Angela ran an efficient and timely sales process, giving us feedback, and consulting us on the running of ads in the courier. The sales proposal mentioned a price range and after a modicum of patience, we finished near the upper end of this range. After agreeing the sale Luke and Angela were then helpful in achieving completion and settlement near the end of March. My brother and I would have no qualms whatever in recommending the service of Luke and Angela to potential customers.

William & Timothy Etheridge

Junction Street, Newington